Privacy Policy

Privacy Policy

Travel Jab Ltd (“we” or “us”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.traveljab.co.uk (“our site”), you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Travel Jab Ltd of 28 Church Road, Stanmore, England, HA7 4XR.

Our Data Protection Officer is Jignesh Patel, who can be contacted via the email address: jignesh.patel@traveljab.co.uk.

Please note that our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you have any questions about your privacy on our site, or our use of your personal data, please Contact Us.

Information We Collect From You

We will collect and process the following personal data about you:

  • Information you provide to us. We may receive personal information about you whenever you contact us. For example, by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a service, make a booking on our site and when you report a problem with our site. The information you provide may include your name, postal address, e-mail address, phone number, financial and credit card information, personal description and photograph.
  • Information we collect about you on our site. We collect information using cookies and other similar technologies to help distinguish you from other users of our site. These can streamline your online experiences by saving you from re-inputting some information and also allow us to make improvements to our site. For more information about how and why we use cookies, please take a look through our Cookies Policy. When you visit our site we may collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
    • information about your visit, including the full Uniform Resource Locators (URL clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we collect about you from other sources. We may collect information about you from other sources. This may include the following:
    • Publicly available information, from sources such as Companies House and the Electoral Roll.
    • Information you have shared publicly, including on social media.
    • Information from third party databases or data suppliers, such as credit reference agencies, including details about your home.
  • Information we receive about you from other sources. This is information we receive about you if you use any other websites that we operate or other services that we provide. In this case, we will have informed you when we collected that data if we intended to share those data internally and combine it with data collected on our site. We will also have told you for what purpose we will share and combine your data. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Our site is not intended for children and we do not knowingly collect personal data relating to children, except where necessary to arrange and carry out vaccinations. Where you order or enquire about a vaccination on behalf of a child, we will collect personal information relating to the child from you, such as their full name, date of birth and address. Please see the privacy notice for children set out at the bottom of this page, and either explain or provide a copy of this to the child that you are arranging a vaccination for. You and the child may contact us for further information.

How do we use your personal information?

We use information held about you in the following ways:

  • Information you provide to us. We will use this information:
    • to verify your identity;
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous booking. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the Booking Form;
    • to notify you about changes to our service;
    • to deal with any complaints you may have; and
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you from our site and other sources. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
      as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you provide to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
  • Advertising. We work with a network of advertising partners to display adverts on our site, as this allows us to continue operating our site and offering a free service to our visitors. We use targeted advertising to personalise your experience on our site and only show you adverts that are relevant you, based on your browsing habits. In order to do this, we and our advertising partners use cookies and tracking pixels to remember and form a profile of the websites you visit. This does not use your name or other personal details, but a unique ID that each website gives your browser.
    • We understand that not everyone wants to see targeted adverts so we will ask you when you first visit our site which types of cookies you want us to use. You can change your preferences at any time by going to preference settings on your browser. However, please bear in mind that if you don’t allow us to use certain cookies, it may prevent you from accessing parts of our site or result in a loss of functionality which degrades your experience of our site. You will still see adverts, but they will not necessarily be relevant to you. For more information about how we use cookies for advertising, please see our Cookies Policy.

Disclosure of Your Information

We may share the information that you provide to us to:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
    • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
    • analytics and search engine providers that assist us in the improvement and optimisation of our site; and
    • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use, other agreements; or to protect the rights, property, or safety of Travel Jab Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of the prevention and detection of crime, such as fraud protection and credit risk reduction.

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We try to ensure that all information you provide to us is transferred securely via our site. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we keep your personal information?

We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you.

If you order a vaccination from us, we will keep your personal information until the vaccination expires so that we may notify you when you are due for a further vaccination or booster.

In all other circumstances, we will keep your information for up to five years.

Your Rights

  • You have the right to be informed. We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch by Contacting Us.
  • You have the right to access your personal data. You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:
    • Why we have been using your information
    • What categories of information we were using
    • Who we have shared the information with
    • How long we envisage holding your information
      • In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold. The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.
  • You have the right to correct any inaccurate or incomplete personal data. Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case, you can contact us so that we can correct our records.
  • You have the right to be forgotten. There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
    • The information is no longer needed for the original purpose that we collected it for
    • You withdraw your consent for us to use the information (and we have no other legal reason to keep using it)
    • You object to us using your information and we have no overriding reason to keep using it
    • We have used your information unlawfully
    • We are subject to a legal requirement to delete your information
      • In those situations you have the right to have your personal data deleted. If you believe one of these situations applies to you, please get in touch using by Contacting Us.
  • You have the right to have a copy of your data transferred to you or a third party in a compatible format. Also known as data portability, you have the right to obtain a copy of your personal data for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.
    • If you would like us to transfer a copy of your personal data to you or another organisation in a structured, commonly use and machine-readable format, please contact us. There is no charge for you exercising this right.
  • You have the right to object to direct marketing. You can tell us at any time that you would prefer that we do not use your personal information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.
  • You have the right to object to us using your personal information for our own legitimate interests. Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes:
    • When we tell you about products or services that are similar to ones that you have already bought
    • When we use you information to help us make our business better
    • When we contact you to interact, communicate or let you know about changes we are making
      • We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your personal data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes. In order to exercise your right to object to our use of your data for the purposes above, please contact us.
  • You have the right to restrict how we use your personal data. You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
    • You have informed us that the personal information we hold about you is inaccurate, and we have not yet been able to verify this
    • You have objected to us using your personal information for our own legitimate interests and we are in the process of considering your objection
    • We have used your personal information in an unlawful way, but you do not want us to delete your data
    • We no longer need to use the personal information, but you need it for a legal claim
      • If you believe any of these situations apply, please contact us.
  • You have rights related to automated-decision making and profiling. Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information and advertising which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us.

Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

This version was last updated on 15th June 2018 and historic versions can be obtained by contacting us.

Complaints

If you wish to make a complaint about our collection or use of your personal data, please Contact Us in the first instance so that we may seek to resolve your complaint.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@traveljab.co.uk.